Shipping Policy for Pixtopin
Effective Date: January 7, 2025
At Pixtopin, we are committed to providing you with a seamless shopping experience. This Shipping Policy outlines the terms and conditions related to shipping, delivery, and associated fees for orders placed on our website, https://pixtopin.com. By using our website and placing an order, you agree to the terms outlined in this policy.
1. Shipping Methods and Costs
Pixtopin offers a variety of shipping options to suit your needs. The shipping method and costs will be displayed at checkout based on the destination and selected delivery speed.
- Standard Shipping: This is the default shipping method for most orders. Delivery times range from 5-7 business days depending on the destination.
- Expedited Shipping: Faster shipping options are available for an additional fee, with delivery times ranging from 2-3 business days.
- International Shipping: We offer international shipping to selected countries. Shipping fees and delivery times will be calculated at checkout based on the destination.
Shipping costs are calculated based on the weight of your order, the shipping method chosen, and the destination address. Please review the shipping charges during the checkout process before completing your order.
2. Processing Time
Orders are typically processed within 1-2 business days from the time the payment is received. Orders placed on weekends or holidays will be processed the next business day.
Processing time may vary during peak shopping seasons, sales events, or promotions. You will be notified if there are any delays in processing your order.
3. Delivery Time
The estimated delivery time depends on the shipping method selected and the delivery address. Once your order has been shipped, you will receive a tracking number via email so you can monitor the progress of your shipment.
- Domestic Orders: For standard shipping, delivery typically takes between 5-7 business days. Expedited shipping may take 2-3 business days.
- International Orders: Delivery times for international orders can vary based on the destination and customs processing. Delivery may take 7-21 business days, depending on the country and shipping method.
Please note that Pixtopin is not responsible for delays caused by shipping carriers, customs processing, or other unforeseen circumstances.
4. Shipping Restrictions
- Domestic Shipping: We currently offer shipping to all 50 U.S. states, including military APO/FPO addresses.
- International Shipping: Pixtopin ships to select international destinations. If you are unsure whether we ship to your country, please check during the checkout process or contact our customer support team.
For international orders, any customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer. These charges are not included in the price of the product or shipping costs and must be paid directly to the relevant authorities.
5. Order Tracking
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier’s website where you can track your shipment. Please note that it may take up to 24 hours for the tracking information to update after the shipment has been processed.
If you experience any issues with tracking your order, please contact our customer support team at info@pixtopin.com, and we will assist you promptly.
6. Lost or Damaged Shipments
While we take all necessary precautions to ensure that your order arrives safely, Pixtopin is not responsible for lost or damaged items once they have been shipped. However, if your order arrives damaged or if it is lost in transit, please contact us immediately at info@pixtopin.com. We will assist you in resolving the issue with the shipping carrier and ensure that you receive a replacement or refund if necessary.
If your package is returned to us due to an incorrect or undeliverable address, we will contact you to resolve the issue. Additional shipping charges may apply for reshipping the order.
7. Shipping Addresses
It is the customer’s responsibility to provide a correct and complete shipping address at the time of purchase. Pixtopin is not responsible for any delays or issues arising from incorrect or incomplete shipping addresses. If you notice an error in the shipping address after placing your order, please contact us immediately at info@pixtopin.com to correct the information before your order is processed.
8. Shipping Confirmation and Updates
Once your order has been shipped, you will receive a shipping confirmation email with the tracking number and expected delivery date. You can also view the status of your order through your account page on our website. If there are any delays or issues with your shipment, you will be notified via email.
9. Shipping Charges for Returns
If you need to return an item, please refer to our Refund and Returns Policy for information on return shipping. Shipping costs for returns are generally the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect or damaged item).
10. Changes to Shipping Policy
Pixtopin reserves the right to modify or update this Shipping Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated. You are encouraged to review this policy periodically to stay informed about any changes.
11. Contact Us
If you have any questions or need assistance regarding our shipping policy, please contact our customer support team:
Pixtopin
411 County Ave
Stratton, Nebraska (NE)
Phone: (308) 276-2133
Email: info@pixtopin.com
Website: https://pixtopin.com