Refund and Returns Policy for Pixtopin

Effective Date: January 7, 2025

At Pixtopin, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the steps for returning items and receiving refunds for eligible purchases made through our website, https://pixtopin.com.

Please read this policy carefully before returning items or requesting a refund.

1. Eligibility for Returns and Refunds

You are eligible for a return and refund if:

  • The item is in its original, unused condition.
  • The item is returned within 30 days from the date of delivery.
  • The item is not a final sale or marked as non-returnable (e.g., custom or personalized items).

To initiate a return, please contact our customer service team at info@pixtopin.com with your order details. You will be provided with instructions on how to return the item.

2. Non-Returnable Items

Certain products are non-returnable, including but not limited to:

  • Customized or personalized products.
  • Items marked as final sale.
  • Gift cards.

If you have any doubts about the return eligibility of an item, please reach out to us before initiating a return.

3. Return Process

To return a product, please follow these steps:

  1. Contact Customer Service:
    Email us at info@pixtopin.com with your order number and details about the item you wish to return.

  2. Return Authorization:
    After contacting us, we will provide you with a Return Authorization and return shipping instructions.

  3. Return the Item:
    Once you have received the Return Authorization, securely package the item in its original packaging. Ensure that the item is in unused, resalable condition.

  4. Shipping the Return:
    You are responsible for the cost of return shipping unless the item is defective or damaged. We recommend using a trackable shipping service to ensure the safe return of the item. We are not responsible for returns lost in transit.

  5. Refund Process:
    Once the returned item is received and inspected, we will process your refund. Refunds will be issued to the original method of payment. Please allow up to 7-10 business days for the refund to appear in your account.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at info@pixtopin.com. In such cases, we will provide you with a prepaid return shipping label and issue a full refund or replacement for the damaged or defective item. Please retain all packaging and take clear photos of the damage or defect as this will be needed to process your return.

5. Refund Method

Refunds will be issued to the original payment method. If you paid via credit card, the refund will be credited back to the card used for the purchase. If you paid via PayPal, the refund will be credited to your PayPal account. Please note that depending on your bank or payment provider, it may take up to 7-10 business days for the refund to appear in your account after it has been processed.

6. Exchanges

At this time, Pixtopin does not offer direct exchanges. If you would like a different item, please return the original item and place a new order for the item of your choice. The return policy and refund process will apply to the returned item as outlined above.

7. Shipping Fees

  • Return Shipping:
    Customers are responsible for the return shipping fees unless the item is defective, damaged, or the wrong item was sent. In such cases, Pixtopin will provide a prepaid return shipping label.

  • Original Shipping Fees:
    Shipping fees for the original order are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or defective items).

8. Restocking Fees

Pixtopin does not charge restocking fees for returns. However, we reserve the right to deduct any shipping costs from the refund if the item is returned without following the proper return process or if it is returned in a non-resalable condition.

9. Late Returns

Items returned after the 30-day return period are not eligible for a refund or exchange. We may make exceptions on a case-by-case basis, but please contact us promptly if you are unable to return the item within the designated time frame.

10. Changes to the Refund and Returns Policy

Pixtopin reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top of the page will be updated accordingly. We encourage you to review this policy periodically to stay informed about any changes.

11. Contact Us

If you have any questions regarding our Refund and Returns Policy, or if you need assistance with a return, please contact our customer service team:

Pixtopin
411 County Ave
Stratton, Nebraska (NE)
Phone: (308) 276-2133
Email: info@pixtopin.com
Website: https://pixtopin.com